Privacy Policy

Introduction

Nyssa Carter, REALTOR® ("we," "us," "our"), operating under The Agency Real Estate Brokerage, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website nyssacarter.com (the "Website"), use our services, or interact with our AI concierge feature.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Nova Scotia privacy regulations. By using our Website, you consent to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Directly

We collect personal information when you:

• Create an Account: Name, email address, phone number, and password (managed securely through Clerk authentication)
• Submit Contact Forms: Name, email, phone number, message content, and property preferences
• Subscribe to Our Newsletter: Email address and name
• Download Guides or Resources: Name, email address, and phone number
• Request Property Information: Property preferences, budget range, timeline, and contact details
• Use Our AI Concierge: Questions, preferences, and conversation history

Information Collected Automatically

When you visit our Website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking Technologies: See our Cookie Policy section below

How We Use Your Information

Service Delivery

• Responding to your real estate inquiries
• Providing property search results and recommendations
• Scheduling property viewings and consultations
• Delivering newsletters and market updates
• Processing your requests for downloadable content

AI Concierge Feature

• Answering your questions about properties and real estate
• Providing personalized property recommendations
• Improving the accuracy and helpfulness of AI responses

Note: Conversations with our AI concierge are processed using Google's Gemini API. While we do not use your conversations to train AI models, Google may process this data according to their privacy policies for service operation.

Third-Party Services

We use the following third-party services:

Data Retention

Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Withdraw Consent: Withdraw consent for data processing
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at nyssa@theagencyre.com

Contact Us

For privacy-related questions or concerns:

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca